Portiuncula Nursing Home

Multyfarnham, Co. Westmeath


044 9371911

Portiuncula Nursing Home

Multyfarnham, Co. Westmeath

FAQ

Frequently Asked QuestionsHow do I get information about your nursing home?Feel free to give us a ring or pop in and see us. See our contacts page for details. We would be delighted to show you around and talk to you about your needs.

How do I pay and how much is it?

For long term care the HSE administers the Fair Deal Scheme which is a scheme of financial support for people who need long term nursing home care. Look at their website www.hse.ie which tells you about the application process or contact the HSE Nursing Homes Support Office, Health Centre, Longford Road, Mullingar, 04493 94995.

What is included in the fee?

24 hour nursing and personal care. Bed and board including all meals and snacks. Laundry service. Basic aids and appliances to assist daily living. Programme of activities. Some additional services are chargeable: hairdressing, chiropody, reflexology, dry cleaning, transport costs. Our information booklet lists these fully.

Do you provide respite care?

Yes we do and we are registered with VHI.

Do you cater for people suffering from Dementia?

We do and we are continually improving our facilities to enhance the lives of Dementia sufferers by providing sensory rooms, specialist activities and staff training and awareness programmes.

What is HIQA?

The Health Information and Quality Authority is the independent authority responsible for driving quality, safety and accountability in residential services for children, older people and people with disabilities. HIQA set the standards and monitor compliance for all nursing homes. www.hiqa.ie

Will I lose my independence when I move in?

We want to support you and help you to remain as independent and as individual as you can be. It is your home, your life and your choices. Your care plan is individual to you and put together in consultatation with you. You are not a number or just another resident – you are your own person and we want you to remain that way.

Will I be able to choose what I do day to day?

You are changing where you live, not who you are. If you didn`t like bingo before you came here, we don`t expect you to like it once you`re here! We offer a wide range of activities and please let us know if there is something you would like to do that we don`t already offer. We are always open to new ideas. Or perhaps you would rather have some quiet times and choose one of the quiet day or rest areas available. There are always choices at mealtimes and again we`re open to new suggestions and you choose whether to eat in the dining room or in your own room.

Can I bring my own personal belongings?

Please do. Make your room your own with pictures, ornaments, books – all these things personalise a space and make it a home.

Will anyone listen to me if I have a complaint?

We sincerely hope with our high level of care you will never have to complain but if you do, rest assured your complaint will be dealt with sympathetically, quickly and appropriately. There are several options open to you – all members of staff are familiar with our complaints procedure and can help you, our management staff are very approachable, we have regular residents` meetings and we also have an advocate who can speak on your behalf. You will always be able to find somebody you are comfortable speaking to who can then pass your complaint on.

Can I still go out with family and friends?

Yes of course and we encourage you to keep this independence wherever possible whether it is to stay with family for a day or two, or a visit to a family wedding or christening, visiting a club you are a member of, or home for Christmas dinner.

Are the nurses on site all the time including at night?

Qualified An Bord Altranais registered nurses are on duty 24 hours 7 days a week. They are supported by qualified Healthcare Assistants.

When can people visit me?

We have an open visiting policy with no specific visiting hours. We ask that meal times are not interrupted for our residents and prefer that all visitors have left by 10pm but this is flexible. If they have travelled a long way and arrive at lunchtime we would never turn them away. Visiting hours would only ever be restricted for a resident`s safety or comfort.

Are children allowed to visit?

Children are very welcome and their visits bring joy to the residents, however we ask that they are supervised at all times and that consideration is given to the other residents.

FAQ

Frequently Asked QuestionsHow do I get information about your nursing home?Feel free to give us a ring or pop in and see us. See our contacts page for details. We would be delighted to show you around and talk to you about your needs.

How do I pay and how much is it?

For long term care the HSE administers the Fair Deal Scheme which is a scheme of financial support for people who need long term nursing home care. Look at their website www.hse.ie which tells you about the application process or contact the HSE Nursing Homes Support Office, Health Centre, Longford Road, Mullingar, 04493 94995.

What is included in the fee?

24 hour nursing and personal care. Bed and board including all meals and snacks. Laundry service. Basic aids and appliances to assist daily living. Programme of activities. Some additional services are chargeable: hairdressing, chiropody, reflexology, dry cleaning, transport costs. Our information booklet lists these fully.

Do you provide respite care?

Yes we do and we are registered with VHI.

Do you cater for people suffering from Dementia?

We do and we are continually improving our facilities to enhance the lives of Dementia sufferers by providing sensory rooms, specialist activities and staff training and awareness programmes.

What is HIQA?

The Health Information and Quality Authority is the independent authority responsible for driving quality, safety and accountability in residential services for children, older people and people with disabilities. HIQA set the standards and monitor compliance for all nursing homes. www.hiqa.ie

Will I lose my independence when I move in?

We want to support you and help you to remain as independent and as individual as you can be. It is your home, your life and your choices. Your care plan is individual to you and put together in consultatation with you. You are not a number or just another resident – you are your own person and we want you to remain that way.

Will I be able to choose what I do day to day?

You are changing where you live, not who you are. If you didn`t like bingo before you came here, we don`t expect you to like it once you`re here! We offer a wide range of activities and please let us know if there is something you would like to do that we don`t already offer. We are always open to new ideas. Or perhaps you would rather have some quiet times and choose one of the quiet day or rest areas available. There are always choices at mealtimes and again we`re open to new suggestions and you choose whether to eat in the dining room or in your own room.

Can I bring my own personal belongings?

Please do. Make your room your own with pictures, ornaments, books – all these things personalise a space and make it a home.

Will anyone listen to me if I have a complaint?

We sincerely hope with our high level of care you will never have to complain but if you do, rest assured your complaint will be dealt with sympathetically, quickly and appropriately. There are several options open to you – all members of staff are familiar with our complaints procedure and can help you, our management staff are very approachable, we have regular residents` meetings and we also have an advocate who can speak on your behalf. You will always be able to find somebody you are comfortable speaking to who can then pass your complaint on.

Can I still go out with family and friends?

Yes of course and we encourage you to keep this independence wherever possible whether it is to stay with family for a day or two, or a visit to a family wedding or christening, visiting a club you are a member of, or home for Christmas dinner.

Are the nurses on site all the time including at night?

Qualified An Bord Altranais registered nurses are on duty 24 hours 7 days a week. They are supported by qualified Healthcare Assistants.

When can people visit me?

We have an open visiting policy with no specific visiting hours. We ask that meal times are not interrupted for our residents and prefer that all visitors have left by 10pm but this is flexible. If they have travelled a long way and arrive at lunchtime we would never turn them away. Visiting hours would only ever be restricted for a resident`s safety or comfort.

Are children allowed to visit?

Children are very welcome and their visits bring joy to the residents, however we ask that they are supervised at all times and that consideration is given to the other residents.